A great way to ensure that your cancellation and no-show policies are automatically enforced is to invest in salon software. This automatically takes a customer`s credit card during the booking process. Then all fees will be deducted automatically. Example: Since we care about your safety and the safety of your children, we strictly prohibit unsupervised children in the living room. In emergency situations, please provide appropriate supervision in the form of an additional guard. Your salon`s policies and procedures will help you maintain excellent customer service. They will also go a long way in eliminating a lot of guesswork and human error. If you`re not sure where to start, or just want to revise your existing policies, many sites have free salon policies or a template of salon policies and procedures that you can check out. Use it as a starting point to create your own document that meets your needs. Just be sure to check all local laws and regulations. What would you like to post on social media for future customers to see? Would you like to approve employee reviews of the show in advance? What is your policy on communicating with customers and tagging publications? These days, salon employee policies almost always include the use of social media. Salon policies are a set of rules that define boundaries and procedures regarding your customers` behavior.
They allow you to create a safe, organized and fair environment that benefits not only you and your employees, but also your customers. Well-written salon policies keep your business profitable, significantly reduce the risk of accidents, give your employees clear procedures, and ultimately save you and your employees a lot of nerves. How should you write and display them? And how can you implement your newly established rules for your customers to follow? Idehen remains somewhat flexible with customers who not only arrive late, but call ahead to inform the salon of their unintentional lateness. “If the client tells us she`s late, we`ll put her on for free another day if we can`t accommodate her at a different time on the same day,” she says. “It gives us the opportunity to build customer loyalty, show them our business ethic and meet deadlines.” 4. Age Requirements Unattended babies in the living room can disrupt the quiet environment you maintain for your customers. Some owners, like Burke, have a strict “no children” policy where no children are allowed in the living room unless they have an appointment and are accompanied by an adult who is not served at the same time. Since tweens and teens are at the age where a manicure or pedicure is considered “cool,” you`ll likely be serving minors at some point.
Implementing a policy that requires an adult`s written consent for services provided to children under 18 will protect your salon from parental recourse – and you may want to go even further. “In principle, I`m not going to artificially enhance nails on someone under the age of 16, and parents or guardians have to sign a waiver on their behalf [if they`re between 16 and 17 for this type of service],” Burke says. 7. Medical history and illness If you ask a client about her medical history (think diabetes, ongoing pregnancy or medication), you can protect you and the client from possible health complications due to the services provided and provide staff with all necessary information in the event of an emergency (e.g. seizures). “For safety in the salon in general, you should also ask about fungi, skin conditions and allergies,” Kallens adds. It is best to track these responses in a client file. Hancock and Burke include medical history sections in their client advice and salon waiver form that clients fill out at their first appointment.
“I always tell my clients, when they fill out the waiver and privacy form, not to omit anything, even if they think it`s okay,” Hancock says. Their reasoning: Even minor issues, such as medications, can affect the quality of service and the interaction of products with the customer`s nails. “In most cases, it doesn`t matter; However, some medical issues are extremely important. It`s better for customers to disclose information than not to,” she says. A service guarantee is often used to ensure the quality of treatment. For your salon, you can set a “service guarantee” policy that provides for an offer of compensation in case of treatment failure – thanks to this, you determine the form of compensation and the period within which it can be claimed. Example: Your satisfaction is our top priority. If you are not completely satisfied, please let us know during your treatment or within 24 hours of the end of your service. We undertake to make all necessary corrections and offer you a refund in case of error on our part.
And if you like these ideas or have other ideas you`ve used in the past to promote your salon business, share them with the Zolmi community in the comments section below. We will be happy to answer your questions. It is important that you communicate everything in a clear and easy to understand way. Don`t bury information in a paragraph or at the end of an email. Keep in mind that you want to create common lounge policies that everyone can easily relate to. This article describes the importance of salon guidelines and gives you an overview of some useful and common guidelines. Depending on the service, some salons require customers to leave a credit card deposit before their appointments. Clearly decide when you need it, if it is refundable in case of cancellation and which payment methods you want to accept. As with a hotel reservation, many hair salons simply ask their customers to make these appointments with their credit cards.
As shops have reopened and adapted to the “new normal”, the Covid 19 lounge policy has become a hot topic. These are often basic health practices such as wearing a face mask during an appointment, using hand sanitizers, and filling out a contact tracing form. Some lounges also include a contactless payment policy. A good cash flow policy will save you a lot of headaches later. Employees should be aware that money must be placed immediately in the cash register and that any sale or service must be initiated immediately. Also, make sure your procedures cover advice. You have to report all of this to the manager. 8.
Confidentiality When asking for a customer`s medical history and credit card information, it is imperative to reassure the customer that you are keeping their information safe. This means ensuring that you have a transparent policy that explains who has access to the information and how it is used. “Only senior management, which includes myself, the receptionist and the salon manager, has access to customer information,” says Idehen. She notes that her computer and booking engine need traceable connections so she can see what was accessed and who accessed the information. Hancock adds that all proprietary information, such as the client`s personal preferences for services as well as their demographic and health history, is only on the basis of a professional need to know. “Information is never sold or shared; It`s always kept private for their protection,” she says. “That`s my golden rule.” Are you planning to start your own business? Does it sound appealing to you to be your own boss? As attractive as it sounds, there are certain legal and business agreements that you need to consider before choosing an independent hairdresser. “Self-employment can be a great choice to improve your work-life balance,” says NHF boss Read More While they make a manager`s job much easier, salon policies also help any stylist a lot to work with confidence and confidence. During appointments, your team has a clear safety process and routine. This will help them satisfy every customer with the service they provide and also help staff comply with health and safety standards. Some examples of hair salon policies for employees include salon customer policies that govern the price of services or additions, a telephone policy that restricts the use of personal cell phones while working, and the right to refuse service to a rude or verbally abusive customer.
6. Pets Pets are cute, but many owners like to draw a line with free Fido appearances at the salon. A few reasons: Other guests may have allergies or, even worse, fear of dogs.