Stonecrest LensCrafters Lithonia location in Macy`s department. Terrible customer service!!!! Based on the 1975 and 1980 studies, the FTC issued a final rule in 1989 declaring that four types of government restrictions on business practices constituted unfair acts or practices. Government restrictions on the practice in commercial environments were one of the restrictions that were declared illegal. The FTC justified its promulgation of the rule by saying that it was good for competition and therefore for consumers: I bought glasses at your Summit Mall store in Fairlawn, Ohio, on April 10 of this year. I wore the glasses for 4 days and knew there was a problem with the prescription. On the 13th, I decided to go back to the store. I was told I would have to wear them for a week to get used to them. I was also told that my old recipe was very close to the new one. When I told the salesperson that I was struggling with the right lens, I was told THEN that it was because my astigmatism had more than doubled and I had to adapt to the change! When I questioned the difference between the distance number and the ADD number, I was told that even though they were different from my last pair, each pair was +4. It doesn`t matter where the numbers were, as long as they were +4! I tried to wear them another day, but it was too far. I decided to return them, but went to another store.
I went to the Midway Mall store in Elyria, Ohio. The seller was very helpful and tried to refund my money to my credit card. I left the store but received a call from the saleswoman asking me to come back because she noticed that instead of returning the money to my bank account, he charged me the refund amount. Now I owe both the refund AND the amount debited from my bank account. My bank tried to make a reversal, but it didn`t work. It has still not been reimbursed. This caused my bank account to be overdrafted! I sent two emails to customer service, but never received a response. I called customer service on Tuesday and the information was recorded and I was told that the info. Would be forwarded to the verification unit for investigation.
I heard nothing from them. I called again today and was told they would send the information again. In the audit department. I explained to the representative. That I am waiting for a call today. I was unable to receive a response regarding my refund. I have refund receipts from the store showing that a refund has been processed. Meanwhile, my bank account is $725.00 in the hole because of this error. This is NOT acceptable. Good customer service doesn`t just mean keeping your customers happy AND going above and beyond, but doing WHATEVER it takes to correct errors in a timely manner. Good customer service also means communicating with your customers throughout the process. The customer should NEVER have to initiate communication.
To say that I am disappointed with my experience with LensCrafters is an understatement. The loss of a customer may not be a loss for a multi-million dollar business, but from the information I`ve read online, many customers have experienced this problem. That means losing a lot more customers. I will keep track of this until I am satisfied and receive my refund. I joined Lenscrafters at Bristol Ct in April 2014. I bought glasses. Protection plan purchased. In December, I brought my glasses with me, as the lens tears in many places. They told me I had to pay $25 to replace the lenses. The glasses are not even a year old. I only wear them on TV.
They told me it wasn`t their problem. I have been wearing glasses and contact lenses for many years. And I had never broken lenses. I had the glasses adjusted several times, but the frame never stayed straight. The person who made the frames and lenses told me it was my fault that they jumped. They were rude and not very helpful. When I read other comments, it seems to me that your employees need more training on customer service and how to do their job properly. I`ve been in retail for 31 years and customers come first. I would like to have some comments on that. I don`t feel like I should pay to replace my lenses if they`re obviously being treated poorly. I tried to find the cat`s eye frames everywhere, I understand you can`t order them online, but when I called your customer service number and asked if they could help me find them in one of their stores, they told me which stores had the ones I liked, but they kept telling me which stores they have. 2 days ago, your Lenscrafters store in Fort Gratot Michigan had them.
But when I called her in that store today, I was told that the person I had spoken to did not exist today. I was told that I would hear the store that had them, that they would send them to their Twelve Oaks Mall. That never happened. Now I`ve been told they have them in your Traverse City store. I was talking to someone at the Twelve Oaks store and they told me they would call these stores later because they were busy, which is good because this store can be busy. What`s wrong with your business, don`t you want your stores to have good reviews? All I know is that something is wrong. Until two weeks ago, I had never used a LensCrafter or one of their connected optometrists. My usual practice was to rely on my GP`s examination references and then have glasses made where I could get the best deal. My last pair of glasses, frameless tungsten frame bifocal glasses, cost me about $650.00 after insurance reduction in the optical department of one of the world`s largest retailers. From the moment I put them on for the first time, I knew something was wrong. I went back twice, only to learn that “my eyes had to adjust.” Well, they never did.
For the next 16 months, I went through life with my eyes spinning like two rolls as I tried to get things first and then keep them focused. That ended last Friday. By the time I put on my LensCrafters glasses, my vision was clear, crisp and absolutely sharp. Impressive!!!! I`ve never been happier with glasses than with these amazing specs! My new LensCrafters glasses aren`t just the best I`ve ever had from a vision perspective. I managed to buy two pairs, both dual-focus, a RayBan frame with clear lenses and an Armani frame with dark tinted lenses after insurance and several pairs of discount for not much more than my horrible old glasses! [3] LensCrafters operates approximately 900 locations in 48 states. LensCrafters opened its first location in Tennessee in 1984 and currently operates 20 sites in the state. U.S. Vision operates approximately 650 locations across the country. Most of these locations are operated in retail stores such as J.C. Penney and Sears. The other locations are independent stores.
Cole operates optical divisions in Sears and Target stores and owns Optical Superstores through its subsidiary, Pearle Vision. I bought glasses from lens manufacturers in Joliet Illinois in June 2012. I purchased the replacement plan and used it in May/June 2013. After waiting a month for my glasses to be ready, I was told I had to buy new lenses. Originally, I paid over $600 for my glasses, frames, and lenses, so I was upset that I had to buy another pair of $300 lenses. After hours of discussions with the staff, I simply ordered new glasses. Paid for a warranty on new lenses and mounts. I just went to the lens makers in Aurora there to the Fox Valley Mall to customize them. This is only the second time they have been adjusted since the purchase in June 2013. It took the lady almost an hour to adjust it and she broke the metal nose arm. I spoke to the director and she told me they were not responsible for breaking them.
She didn`t give me the name or number of anyone above her. That`s crazy. I spent over $1,000 on these two couples, with guarantees, and now I`m told they can`t do anything. They told me to go to Joliet to talk to them because they were bought there, but they will tell me that they did not break them and that they did not go back to the Aurora. I will have surgery in 13 days. I need glasses to see. I am legally blind. So telling me that they are not responsible for breaking my glasses is crazy. Something has to be done. It`s the worst customer service I`ve ever experienced in my life.